We do not issue refunds unless the product has a malfunction due to a manufacturing issue. Before a refund can be issued we require photo evidence and approval of the malfunction. If we deem the issue to be our fault we will gladly refund you and provide you with a return shipping label. We do accept exchanges for products of equal or less value and returns for store credit.
ONLINE ORDER SECURITY
At HALF UNITED, we value our customers and want to make shopping online comfortable and safe. We take precautions to safeguard your financial information. Your credit card numbers are protected while in transit using the industry standard Secure Sockets Layer (SSL) encryption*. Moreover, your credit card information is encrypted when it is stored on our network, protecting it from theft or internal compromise. Furthermore, for added safety, if our customer service team suspects anything to be improper with your order and/or your credit card, they will contact you and get voice authorization from you.
If you are still concerned about using your credit card over the Internet you can just phone our Customer Service at 910.769.4040 and we will be glad to take your order.
We ask you for information such as your name, e-mail address, shipping address, billing address and payment information so we can process your order. If necessary, we might use this information to contact you during the processing of your order. We also use your information to personalize your shopping experience (such as a personal greeting). Our newsletter is an optional service to our customers and the visitors to our site. This newsletter provides product promotions and other special announcements. Your email address is required to receive our newsletter. We will not share your email address with any third-party without your explicit consent. We hope you find our newsletter both enjoyable and, through our special offers, rewarding as well. You may unsubscribe at any time on your account page or by following the instructions at the bottom of each newsletter.
When we receive email, letters, or entries to our contests we may collect and store the information you submit. We use the information you provide to respond to your communication and send you follow up newsletter correspondence.
HALF UNITED is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request personally identifiable information online from anyone under the age of 13 without prior verifiable parental consent. Our website is a general audience site and is not targeted to or intended for use by children.
OTHER SITE POLICIES
You might choose to leave our site via links to other sites. We are not responsible for the privacy, security or content policies of those sites.
DISCLOSURE OF INFORMATION TO THIRD PARTY SERVICE PROVIDERS Only the portions of your personal information that are required to process and ship your order are shared with our payment processing provider and our shipping carrier. They will only use this information in the service of fulfilling your order and will never use it for marketing purposes.
ACCURACY OF INFORMATION
It is our utmost goal to provide complete, accurate and current information on this website. However it is possible that this site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to product description, pricing and availability. In addition, some information may be incomplete or not current. We reserve the right to correct any errors, inaccuracies or omissions at any time without any prior notice, which may occur after an order has been placed. We apologize for any inconvenience this may cause.