RETURNS + EXCHANGES

CUSTOMER SERVICE

Please note that service and delivery estimates are approximate and not guaranteed. Delays due to inclement weather or inability to safely access a service area may occur. HALF UNITED is not responsible for delays in delivery resulting from the above matters.

 

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Returns + Exchanges


Return Policy

We accept returns within 14 days from the original purchase date. Because HALF UNITED automatically allocates and donates the funds to our Hunger Fighting Partners each time you make a purchase, we only issue returns in the form of store credit. Items returned must be in original condition with tags attached. Merchandise must be unworn, unaltered, and unwashed. We reserve the right to deny a return if the item(s) returned are not in original condition or do not meet our quality standards. All sale items and gift cards are FINAL SALE. Shipping charges are non-refundable.


Online Return Process

To return an online order via mail, email shipping@halfunited.com with your order number and item(s) you would like to return. Once we receive your return and confirm its condition is acceptable, we will issue the purchase amount in the form of store credit within 2-4 business days. All sales taxes will be refunded, however original shipping charges are non-refundable. You will receive an email notification with your issued store credit. Please note we reserve the right to reject returns on damaged goods that do not pass inspection upon receiving at our warehouse. HALF UNITED cannot accept responsibility for any packages lost, stolen or damaged in transit.

Please mail all returns to: HALF UNITED Online Returns 1607 Queen Street, Suite 101 Wilmington, NC 28401


Exchange Policy

We are not able to process online exchanges. If you would like a new size or color, you may return the original item and then place a new order. If you need assistance, please contact us at shipping@halfunited.com.




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