Unfortunately, due to the nature of the business structure, HALF UNITED cannot process refunds. The reason for this policy is that HALF UNITED automatically allocates and donates the funds to our Hunger Fighter Partners. However, we are more than happy to assist you in any exchange, of equal or lesser value, or in-store credit.
ONLINE, EVENT, HU STORE SALES CUSTOMERS:
ATTN: RETURNS/HALF UNITED
If HALF UNITED receives return items that have not been formally processed and approved through firstname.lastname@example.org, they will not be processed for an exchange, and HALF UNITED is not responsible for sending the items back to sender. We will hold the items until we are contacted and further processing will be considered at that time.
Any items that have a quality defect as reported by the customer will be excluded from the above policies, please contact email@example.com for further assistance and details
Can I change or cancel my order?
Once the order has been placed, it cannot be changed online. If your order has not yet shipped, we’ll try to catch it before it goes out the door. If it has not yet been processed, we can cancel your order so that you can place it with the correct items. Please Contact Us immediately to notify us of any changes you would like to make on your order. Customer Service is available Monday – Friday between 9AM – 5PM EST.
Do you ship internationally?
Yes, we ship orders to many countries worldwide, via DHL. International shipping charges vary based on destination country.
Can I return items purchased from an authorized retailer?
All orders purchased from an authorized retailer cannot be returned directly to us. Please contact the authorized retailer for further assistance.
Can I return items I purchased online to a retailer?
All orders purchased on halfunited.com must be returned to our headquarters by mail and cannot be returned to other retailers.