FAQ

CUSTOMER SERVICE

Please note that service and delivery estimates are approximate and not guaranteed. Delays due to inclement weather or inability to safely access a service area may occur. HALF UNITED is not responsible for delays in delivery resulting from the above matters.

 

ORDERS + SHIPPING      RETURNS + EXCHANGES       CONTACT      FAQ

 

Frequently Asked Questions

 

Orders

HALF UNITED accepts all major credit and debit cards for purchases.

At this time, we are unable to accept more than one credit card entry per purchase. Please see our Orders + Shipping page for more information.

Sales tax will be calculated and automatically applied to every purchase once shipping information has been entered.

Gift cards, store credit, and discount codes can be applied in the cart stage of the purchase. Please note that discount codes cannot be combined with another discount code or promotion.



Returns

To return an online order via mail, please email shipping@halfunited.com with your order number and item(s) you would like to return.

We accept returns within 14 days from the date of delivery.

We do not offer free returns at this time. Please see our Returns + Exchanges page for more information.

Once we receive your return and confirm its condition is acceptable, we will issue the purchase amount in the form of store credit within 2-4 business days.



Shipping

Once orders are placed, they cannot be canceled or modified. Please contact hello@halfunited.com with any concerns or questions.

We do offer international shipping! To view a quote for duties and shipping rates to a particular address, please add items to your shopping bag and proceed to checkout for an estimate.

Once your order ships, you will receive a shipping confirmation email featuring a tracking number.

Orders placed on weekdays before 2pm EST will generally begin processing within 1-2 business days. Orders placed after 2pm EST will begin the processing period of the next business day. Please see our Orders + Shipping page for more information.



Other

Our signature Fighting Hunger Bullet Necklaces and logo were designed to serve as a symbol of your peaceful protest in the fight against global hunger. Visit the Our Social Good Mission page to learn more about our fight!

We are so glad you asked! Home goods and apparel that require special care will come with attached care information. Visit our Caring for Your Goods page for more information on taking care of your jewelry and leather goods.

To determine your ring size, please use our Ring Size Chart and follow the instructions found on our Caring for Your Goods page.

We are excited to announce that HALF UNITED will be opening a retail store in Downtown Wilmington, North Carolina this year! Visit the Our Store page for updates and more information.





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